Objective

Participants will learn underlying concepts about human nature and techniques to provide better customer service.

Explanation

Many companies offer similar products or services at comparable prices, so what differentiates you from your competition? Businesses flourishing in today’s competitive economy train their personnel to provide excellent customer service. From professional phone presence to pertinent suggestions, customers want you to go the extra mile and this seminar will show you how.

Features & Benefits

This program will feature:

• Active Listening
• Patience
• Knowledge
• Problem Solving
• Attitude
• Exceeding Expectations
• Teams

The benefits of this program:

• Staff works together to meet customer needs
• Better relations between departments
• Happier customers
• Repeat customers
• Increased revenue

Program Outline

Sessions are two to four weeks apart.

Day 1: half day

• Customer service basics
• patients, active listening, knowledge, attitude, problem solving, exceeding expectations, teams

Day 2: half day

• Team building
• Clarifying goals
• Understanding individuals
• Clear communication
• Build trust
• Competent leadership

Day 3: half day

• Communication skills
• Active listening
• Improving
• Information processing or Disc

Day 4: half day

• Dealing with conflict
• Real situations
• Role play

To schedule this seminar:
Email Yona or call 815-437-9089